Frequently Asked Questions

We do offer deliveries for $199 up to 20 miles and can deliver outside that zone, just ask your sales representative for more information!

We stock satin nickel, dark bronze, black and polished chrome. Special orders can be placed for other materials.

Whether you need a custom size, specific design, or need something special for hardware, most of the time we can come up with something to meet your needs! We have some of the most advanced technology and strive to meet your needs.

Darpet stocks 9 different lockset designs, we have models in our showroom!

Our slabs do NOT come prepped for hinges and a lockset.

You can! We make our prehungs in house, stock bifolds, have barn door hardware, material for pocket doors, bypass doors, and doors with catches! Ask your sales representative to help figure out what is best for your needs!

Jamb depth is the wall thickness, which is equal to your stud size, plus both sides of your dry wall. Example: 2x4 wall stud + 2 layers of 5/8" dry wall = 4-7/8" jamb depth

Unfortunately, we are unable to offer this service.

Typically, our lead time is around a week, however, we do tend to change or extend lead times often. Give one of our sales representatives a call so we can tell you current lead time.

The height of the door will dictate how many hinges, 6'8" (80") and 7'0" (84") doors will have 3 hinges, 8'0" (96") will have 4 hinges.

Returns are accepted within 90 days of the purchase date listed on the invoice. Excess material from the end of a job can be picked up for a standard delivery charge. Trim must be grouped together in one easily accessible location. An authorized individual must be present at pickup to assist with loading the material onto the truck.

Please note, all doors, clearance items, discontinued items, special orders, and other non-stock items are non-returnable. Returns are only accepted for stock trim and hardware, which must be clean, uncut, and unused. Credit will be issued once the material is received and inspected by the DARPET warehouse. DARPET reserves the right to reject any trim that does not meet return conditions. Rejected material will remain in the DARPET warehouse for customer pickup and will be discarded after 30 days.

Refund credits will be processed within 4-6 business days and will remain on the account until the customer provides directions on whether to leave the credit for future purchases, return it to a credit card, or issue a check. Cash refunds will be issued as a check. Sending merchandise does not constitute a commitment from DARPET, Inc. to refund any purchase amount. Returns must comply with our standard warranty and return policy. All restocking fees and associated costs will be deducted from any credit issued.

DARPET, Inc. is not responsible for any damages arising from improper use, incorrect installation, manufacturing defects, installation costs, repainting, refinishing, or any labor related to the replacement item. If the factory finish is proven defective, we will, at our discretion, repair, replace, or refund the purchase price of the product or component.

We do not offer this service, we recommend having your contractor provide this information to you. If you have a larger project, please contact us.

Hollow core doors are lighter, with nothing between the front & back of the door. Solid core doors are heavier with a particle board core on the inside of the door.

Once your contractor provides the measurements, or you specify your requirements, you can place your order by visiting our office to meet with a sales representative and complete the necessary paperwork. Alternatively, you may place the order via email or phone, ensuring all documents are signed and payment is made before production begins.

We stock many different materials for our trim, here are the acronyms for your reference: MDF - Medium Density Fiberboard (primed), FJP - Finger Jointed Pine (primed), PRI - Finger Jointed Poplar (primed), POP - Poplar (unprimed), OAK - Oak (unprimed).