Dispatch & Production Coordinator APPLY NOW

Franklin Park, IL
Full time

Position Summary

The Dispatch & Production Coordinator is responsible for printing delivery tickets, labels and scheduling production according to due dates. Attention to detail in a fast paced environment is a must. Organization and a quick learner is important. Prior experience a plus.


Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Answering, assisting, and directing all incoming telephone calls to appropriate parties in a professional and courteous manner
  • Processing, reviewing and monitoring various documents
  • Contacting current customers to set up and process deliveries
  • Arranging payment terms in accordance with established guidelines
  • Collecting and receiving payments such as cash and credit cards
  • Maintaining computer customer accounts
  • Providing advisory support and assistance to the department supervisor as needed.
  • Responds to requests from customers for information
  • Engages in technical discussions with coworkers to resolve problems
  • Scheduling and routing deliveries in an efficient and practical manner
  • Upholding professionalism by providing courteous customer service to visitors and clients
  • Performing other work-related duties as assigned



Minimum Qualifications (Knowledge, Skills, and Abilities)

  • High School diploma or GED preferred, or equivalent combination of education and experience
  • Related experience and/or training
  • Industry experience and sales experience is preferred
  • Ability to read, analyze, and interpret contracts, policies, documents and regulations
  • Ability to write reports and compose business correspondence
  • Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and the general public
  • Ability to solve practical problems and deal with a variety of concrete variables
  • Ability to interpret a variety of instructions furnished in written, oral or schedule form
  • Computer literacy, including experience with Microsoft Word



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