Position Summary

The Dispatch & Production Coordinator is responsible for printing delivery tickets, labels and scheduling production according to due dates. Attention to detail in a fast paced environment is a must. Organization and a quick learner is important. Prior experience a plus.

 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Answering, assisting, and directing all incoming telephone calls to appropriate parties in a professional and courteous manner
• Processing, reviewing and monitoring various documents
• Contacting current customers to set up and process deliveries
• Arranging payment terms in accordance with established guidelines
• Collecting and receiving payments such as cash and credit cards
• Maintaining computer customer accounts
• Providing advisory support and assistance to the department supervisor as needed.
• Responds to requests from customers for information
• Engages in technical discussions with coworkers to resolve problems
• Scheduling and routing deliveries in an efficient and practical manner
• Upholding professionalism by providing courteous customer service to visitors and clients
• Performing other work-related duties as assigned

 

 

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School diploma or GED preferred, or equivalent combination of education and experience
• Related experience and/or training
• Industry experience and sales experience is preferred
• Ability to read, analyze, and interpret contracts, policies, documents and regulations
• Ability to write reports and compose business correspondence
• Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and the general public
• Ability to solve practical problems and deal with a variety of concrete variables
• Ability to interpret a variety of instructions furnished in written, oral or schedule form
• Computer literacy, including experience with Microsoft Word